01
Call Processing
The Call Agent
The Outcome

Every inbound client call is transcribed, summarized, and posted to the household workspace within minutes — with a CRM follow-up task already created. Your advisors close the call and move on. The documentation takes care of itself.

What's Included
  • Full call transcription (all speakers identified)
  • AI-generated summary with key decisions and action items
  • Auto-post to the household Teams channel
  • CRM task creation with assigned owner and due date
  • Document filed to the correct SharePoint folder
  • Exception escalation for compliance-flagged content
System Integrations
  • Microsoft Teams (channel posts)
  • Salesforce or Redtail CRM (task creation)
  • SharePoint (document filing)
  • Your phone/VoIP system or Teams Calling
  • Optional: Outlook calendar for next-call scheduling
How It Works
1
Call recording captured
Call audio routed to the agent automatically via your phone integration or uploaded post-call. No manual hand-off required.
2
Transcription and entity extraction
Full verbatim transcript with speaker labels. Agent extracts names, account references, dollar amounts, and commitments made.
3
Summary and task generation
Structured summary with context, decisions, and action items. Tasks assigned to the correct advisor based on CRM ownership.
4
Output delivered to your stack
Summary posted to household Teams channel, document filed to SharePoint, CRM task created. All within minutes of call end.
5
Advisor reviews and confirms
One-click approval in Teams. Advisor edits if needed, then signs off. The 10% human judgment that matters stays with your professional.
Best-Fit Signals
  • Advisors spend 15+ minutes post-call on documentation
  • CRM follow-up tasks frequently fall through the cracks
  • Compliance team needs consistent call documentation
  • Firm handles 20+ client calls per week
  • Already using Teams and Salesforce or Redtail
02
Document Processing
The Tax Doc Agent
The Outcome

Client tax documents — W-2s, 1099s, K-1s, brokerage statements — are scanned, extracted, structured, and filed against the correct return and household folder. No manual re-keying. No misfiled documents. Audit-ready from day one of tax season.

What's Included
  • OCR and extraction for W-2, 1099-INT/DIV/B/R, K-1, 1098
  • Structured data output (entity, amount, account number, year)
  • Document matched to correct client and tax year
  • Filed to designated SharePoint folder automatically
  • Missing document flagging and client follow-up drafts
  • Duplicate detection across submission batches
System Integrations
  • SharePoint (document storage and filing)
  • Your tax software (data export-ready format)
  • Salesforce or Redtail CRM (document receipt logging)
  • Secure email / client portal for inbound docs
  • Optional: SmartVault or NetDocuments
How It Works
1
Documents arrive via any channel
Client emails a scan, drops a file to the portal, or your team uploads from a batch. The agent monitors the intake channel continuously.
2
Document type classified and extracted
Agent identifies document type, extracts structured fields (payer, recipient, EIN, amounts, account numbers), flags partial or low-quality scans.
3
Matched to client record
Extracted data matched against CRM and household records. Ambiguous matches flagged for human confirmation before filing.
4
Filed and logged
Document filed to the correct SharePoint folder. CRM updated with receipt timestamp. Tax preparer notified of new documents ready for review.
Best-Fit Signals
  • Staff spending hours per week manually sorting and filing tax documents
  • Documents frequently misfiled or difficult to locate at return time
  • Tax season creates a document backlog that delays return prep
  • Firm handles 50+ household tax returns annually
  • Using SharePoint for document management
03
Client Infrastructure
The Household Agent
The Outcome

Every client household gets a coherent workspace: one Teams channel, one SharePoint folder, one CRM record — all provisioned together and kept in sync. New household onboarded in under 10 minutes. Every advisor knows exactly where to find everything.

What's Included
  • Automated Teams channel creation per household
  • SharePoint folder scaffold with standard structure
  • CRM record created or linked to existing contact
  • Household profile: members, accounts, advisors, key dates
  • Permission assignment based on advisor ownership
  • Ongoing sync — CRM updates reflected across all systems
System Integrations
  • Microsoft Teams (channel and member management)
  • SharePoint (folder structure, permissions)
  • Salesforce or Redtail CRM (record creation and sync)
  • Azure Active Directory (user provisioning)
  • Optional: DocuSign for onboarding document workflows
How It Works
1
New household triggered
Trigger: new CRM record created, onboarding form submitted, or manual request from an advisor. Agent receives the household data.
2
Workspace provisioned
Teams channel created with standard naming convention. SharePoint folder scaffold built. Correct advisors and ops staff added with appropriate permissions.
3
CRM record linked
CRM record updated with Teams channel link and SharePoint path. All three systems now cross-reference each other.
4
Ongoing sync maintained
Advisor changes, account additions, and contact updates in CRM automatically propagate to Teams and SharePoint. Single source of truth, always current.
Best-Fit Signals
  • New household onboarding takes more than 30 minutes of ops time
  • Advisors unsure where to find client documents or channel
  • CRM, Teams, and SharePoint are out of sync for some households
  • Firm onboards 5+ new households per month
  • M365 shop already using Teams and SharePoint
04
Review Preparation
The Quarterly Review Agent
The Outcome

Quarterly review packets arrive in advisor inboxes five business days before the meeting — 80% complete. Portfolio commentary, life-event flags, performance context, and talking points. The advisor spends 20 minutes reviewing instead of 2 hours building.

What's Included
  • Automated portfolio commentary from custodian data
  • Performance summary vs. benchmark and plan targets
  • Life-event flags pulled from CRM and call history
  • Talking points tailored to household circumstances
  • Agenda draft with estimated meeting duration
  • Prior quarter commitments pulled from call summaries
System Integrations
  • Custodian data feeds (Schwab, Fidelity, Pershing)
  • Salesforce or Redtail CRM (household context)
  • SharePoint (call summary history)
  • Microsoft Teams (packet delivery and approval)
  • Optional: Orion or Black Diamond for portfolio data
How It Works
1
Reviews scheduled 5 days out
Agent monitors calendar for upcoming quarterly reviews. Five business days before each meeting, the prep cycle kicks off automatically.
2
Data aggregation
Portfolio data pulled from custodian. CRM scanned for life events, account changes, open tasks. Call summaries from the past quarter retrieved for context.
3
Packet generated
Commentary, talking points, and agenda drafted. Life-event flags highlighted. Prior commitments surfaced for follow-up confirmation.
4
Advisor reviews and approves
Packet delivered to advisor in Teams channel. Advisor edits, approves, or flags items for rework. Final version filed to SharePoint for compliance.
Best-Fit Signals
  • Advisors spending 1–3 hours preparing for each quarterly review
  • Review prep pulls time from client-facing and business development work
  • Talking points don't consistently reference recent conversations or life events
  • Firm manages 40+ households with quarterly review cadences
  • Custodian data accessible via feed or export
05
Operations & Compliance
The Workflow Agent
The Outcome

Your firm's operational playbooks — onboarding, annual review, tax season, estate events — run on rails with clear owners, enforced SLAs, and a complete audit trail. Nothing falls through the cracks because there's no crack to fall through.

What's Included
  • Playbook-driven task sequencing with dependencies
  • Auto-assignment based on role and household ownership
  • SLA tracking with escalation when tasks go overdue
  • Progress visibility in a shared dashboard
  • Audit trail for every step (who did what, when)
  • Exception handling with defined escalation paths
Supported Playbooks
  • New household onboarding (10–15 step sequence)
  • Annual review cycle (preparation to sign-off)
  • Tax season operations (intake, prep, delivery)
  • Estate and inheritance event handling
  • Account transfer and ACAT workflows
  • Custom playbooks per firm specifications
How It Works
1
Trigger event detected
Playbook triggered by a CRM event, calendar date, or manual initiation. Agent instantiates the correct sequence for the household and event type.
2
Tasks assigned and sequenced
Each step assigned to the correct role. Dependencies enforced — step 3 doesn't open until step 2 is complete. Due dates calculated from the triggering event.
3
Progress monitored continuously
Agent monitors completion against SLAs. Overdue tasks escalate automatically. Dashboard gives ops team a live view of all active workflows.
4
Audit trail maintained
Every completion, escalation, and exception logged with timestamp and actor. Exportable for compliance review without manual reconstruction.
Best-Fit Signals
  • Ops team relying on spreadsheets or email to track workflow progress
  • Steps frequently missed during busy periods (tax season, year-end)
  • Compliance team cannot easily produce an audit trail for completed workflows
  • Firm runs 10+ simultaneous multi-step processes at peak
06
Communications
The Client Comms Agent
The Outcome

Client communications — updates, follow-ups, check-ins, event confirmations — are drafted in the firm's voice, personalized per household, reviewed and dispatched on schedule. Consistent across every touchpoint. No advisor drafting from scratch.

What's Included
  • Email drafts personalized with household context
  • Firm voice and tone calibration per your style guide
  • Scheduled send cadences (quarterly, life event, market event)
  • Pre-send compliance review staging
  • Engagement tracking (open, click, reply) back to CRM
  • Bulk and individual send support
Communication Types
  • Post-call follow-up emails
  • Quarterly review confirmations and agendas
  • Market commentary (personalized, not generic)
  • Life-event acknowledgments
  • Tax season status updates
  • Birthday and milestone outreach
How It Works
1
Trigger identified
Communication triggered by a calendar event, workflow step, market event, or life-event detection. Agent knows which households and which message type.
2
Draft generated with household context
Agent pulls relevant context — recent calls, life events, portfolio highlights — and drafts a personalized message in the firm's voice. No template-feel.
3
Advisor reviews and approves
Draft delivered to the advisor's review queue in Teams. One-click approve or quick edit. Compliance staging available before send for regulated content.
4
Sent and logged
Email dispatched. Engagement data (opens, replies) returned to CRM. Next follow-up scheduled automatically based on response status.
Best-Fit Signals
  • Client communication cadence inconsistent across advisors
  • Advisors writing the same types of emails repeatedly from scratch
  • Generic bulk emails not personalized to household circumstances
  • Post-call follow-up often delayed or skipped under time pressure
07
Intelligence & Detection
The Life-Event Agent
The Outcome

Life events — marriage, retirement, inheritance, new child, divorce, death — are detected from call transcripts, emails, and CRM data, then routed to the right advisor with full context before the client has to ask. You're ahead of every conversation.

What's Included
  • Natural language detection from call transcripts
  • Pattern recognition across email and CRM notes
  • Life-event taxonomy: 15+ event types tracked
  • Confidence scoring with explanation
  • Advisor routing with full context packet
  • CRM tagging and follow-up task creation
Detected Event Types
  • Retirement, job change, business sale
  • Marriage, divorce, domestic partnership
  • New child, adoption, college enrollment
  • Inheritance or large wealth transfer
  • Death of household member
  • Home purchase, major medical, relocation
How It Works
1
Continuous signal monitoring
Agent monitors call transcripts, email threads, and CRM notes in real time. Every new piece of content analyzed for life-event signals.
2
Signal scored and classified
Detected signal scored for confidence. Low-confidence signals queued for human review. High-confidence events trigger routing immediately.
3
Advisor notified with context
Advisor receives a structured alert in Teams: what was detected, where it was detected, confidence level, and recommended next steps for this event type.
4
CRM updated and follow-up created
Life event logged to household CRM record. Follow-up task created with event-specific recommended actions. Communication agent optionally triggered for outreach.
Best-Fit Signals
  • Life events often learned about reactively, after the fact
  • Advisors not consistently flagging life events to CRM
  • High-value planning opportunities being missed due to signal volume
  • Firm handles complex households with frequent life transitions
  • Call Agent (Agent 01) already deployed — enables best detection coverage
08
Compliance & Risk
The Review Routing Agent
The Outcome

Compliance-sensitive calls, flagged transactions, and exception items automatically reach the right reviewer with the right context, every time — no manual triage, no items lost in the queue. Your compliance team works from an organized, prioritized queue, not inbox archaeology.

What's Included
  • Automated flagging of compliance-sensitive call content
  • Transaction anomaly detection routed to appropriate reviewer
  • Priority scoring based on risk level and urgency
  • Reviewer assignment based on expertise and availability
  • Escalation paths for overdue or unacknowledged items
  • Full audit trail of routing decisions and review outcomes
Flagging Categories
  • Suitability concerns mentioned in client calls
  • Unusual transaction requests or patterns
  • Elder financial concern signals
  • Client complaint language detected
  • Outside business activity mentions
  • Discretionary authority questions
How It Works
1
Flag detected across content streams
Agent monitors call transcripts, transaction data, and communications. Flags triggered by rule-based patterns and language model detection for nuanced signals.
2
Flag classified and scored
Flag type classified (suitability, complaint, anomaly, etc.). Risk score assigned. Context packet assembled: transcript segment, transaction record, household profile.
3
Routed to correct reviewer
Item routed to the appropriate compliance role based on flag type and reviewer availability. High-priority flags escalate immediately. SLA clock starts on delivery.
4
Review completed and logged
Reviewer documents their finding and disposition. Outcome logged to audit trail. Escalation or clearance path executed automatically based on decision.
Best-Fit Signals
  • Compliance team triaging items manually from multiple sources
  • Difficulty documenting review outcomes for regulator audits
  • Risk of items going unreviewed during high-volume periods
  • Firm subject to FINRA, SEC, or state RIA examinations
  • Call Agent (Agent 01) deployed — routing accuracy is highest with transcripts

We went from advisors spending 90 minutes post-call on documentation to it being done automatically within minutes. Review packets that took 2 hours to assemble now arrive ready to present. Our compliance team moved from triage chaos to an organized queue. A year in, we're handling the same client volume with six fewer hours of ops work per week.

Daniel Cuddy
CEO, Cuddy Financial Services
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